At Free-Flite Bicycles, we strive to make your shopping experience worry-free with our Shop with Confidence Guarantee. In the rare event that you're not completely satisfied with your purchase, we're more than happy to accept returns as long as the items are in pristine, like-new condition.
- Items must be in new condition, with all original packaging, and with all manuals and accessories included (Items returned damaged, used, or without packaging are subject to a restocking fee or a partial refund based on the market value of the returned product).
- Bicycles may be returned or exchanged within 30 days of purchase (re-stocking fees may apply).
- Gear may be returned or exchanged within 30 days of delivery or receiving.
- Special orders are subject to a 20% restocking fee.
- All closeout equipment and apparel are final sale.
- All refunds require original receipt. For returns without an original receipt, we may, at our discretion, issue store credit.
- We will provide a prepaid return shipping label (cost to be deducted from final refund amount)
- Refunds will be issued in the same form of payment as originally used.
- Shipping and Assembly fees are non-refundable.
Online returns couldn't be easier. Submit your online return request to firstname.lastname@example.org. Online returns follow our standard policy above.
Bring your item with its original product packaging and tags, as well as proof of purchase, to any of our Free-Flite Bicycles locations for a free and easy return or exchange.